CAN I CANCEL/MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
If you need to cancel or modify an order, please contact us as soon as possible after order placement. Given that the lead time on custom orders is a bit longer, we do our best to start the painting, embossing and leather hole-punching process immediately after the order is placed. If the customization process has already begun prior to us receiving your request, we cannot guarantee we’ll be able to cancel or modify the order but will do our very best to meet the needs of our customer. To contact our customer service team, please send an email with your name, order number and modification request to firstname.lastname@example.org. A customer service representative will respond to you within 24 – 48 hours.
HOW DO I PLACE AN ORDER?
Add the items you would like to purchase to your cart. When you are ready to checkout proceed to the checkout page where you will need to enter your billing details. If your shipping address is different from your billing address you will be prompted to supply this. You will also be given the option to create an account during the order process. Creating an account will allow you to checkout faster next time you shop.
HOW DO I TRACK MY SHIPMENT
You will receive an email immediately after you have placed your order with a receipt and an email confirmation. Once your order has shipped, you will receive a second email with tracking information. If for any reason this email doesn’t come through or you are unable to track your shipment, please email us at email@example.com.
HOW SOON AFTER MY ORDER IS PLACED WILL MY PRODUCT SHIP?
All orders placed before 12pm EST will be processed within 24 hours after the order is placed (with the exception of custom orders). Please be advised that we do not process or ship orders on weekends or national holidays.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged as soon as your order has been processed.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, Paypal and AfterPay. At this time, we cannot accept, personal checks or money orders.
WHAT DO I DO IF I RECEIVED A DAMAGED OR WRONG PRODUCT?
If you received a damaged product or one that is different from what you ordered, please contact us as soon as possible at firstname.lastname@example.org and we will sort out the issue for you!
WHAT IS THE RETURN POLICY?
Sale Purchases are only eligible for exchange or store credit. Sale Purchases are only eligible for exchange or store credit. All returns must be processed within 14 days of receiving the order. Once you have generated a label through our returns portal, this must be used within 7 days. If product is unused and unworn, you will be refunded in full to your original form of payment within 3-5 business days. Once the transaction has been processed, you will receive a receipt via email to the address you specified at checkout. Shipping and handling charges are non-refundable. There is a $12 restocking fee for returns. PLEASE BE ADVISED: *If we receive a return with product that appears to have been worn or damaged, we can only offer store credit. If the item is too severely damaged, product will be returned to the customer and no refund or credit will be issued. *There are absolutely no returns or exchanges on product that is customized specifically to you (gold foil embossed monogram, embroidery, leather hand painted monogram or ornaments).
HOW MUCH DOES CUSTOMIZATION COST?
Gold Foil is $6 per letter, Embroidery is $30 per monogram, Handpainting is $30-$40 per letter. All embossing fees are applied automatically on our website.
HOW LONG DOES CUSTOMIZATION TAKE?
Leather Hand Painting takes an additional 3-4 weeks from the date of order placement. Gold Foil Embossing adds an additional 3-5 business days for processing. Your product will ship within 3 business days from the date of order placement. Embroidery takes about 2 weeks from order placement Ornaments: An additional 1-2 business days from the date of order placement.
WHAT PRODUCTS CAN BE CUSTOMIZED?
Most of our products can be customized in some format! All leather products can be hand painted or embossed while we recommend embroidery on our canvas products. Ornaments are available on a selection of products. Please note all customized products are FINAL SALE with no exceptions.