We make precious things – items of quality and beauty – that are to be used for years. We believe that great design stirs our emotional connection to a product. The mark of luxury is not it’s price or a logo – it is the inherent beauty, quality and usefulness of something special and worth keeping. Luxury should never be out of reach. We have sought to create a line of handbags and shoes that redefines luxury.

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The Neely & Chloe Team is looking to hire someone part time to assist in customer service, wholesale, as well as production. We are looking for someone to work 5 days a week for 3 hours each day. This person should be prepared to work in a fast-paced, small team environment. 

  • We are seeking an individual who will be responsible for preparing and packaging online orders for shipment, providing support to the customer service function, and assisting to wholesale responsibilities. 
  • The N&C Product Development part time employee will be involved in all aspects of the product life cycle from initial conception through to product delivery., This person will gain broad experience in various aspects of handbag design, sourcing and development. 

Customer Service and Wholesale Responsibilities:

  • Facilitate and audit customer returns and exchanges 
  • Office management
  • Manage web orders as well as event orders, shipping both custom and non-custom orders in office studio space 
  • Interacting with customers via e-mail and by phone
  • Fulfilling bulk wholesale orders
  • Creating invoices 
  • Inventory management 
  • Become an expert on the Neely & Chloe brand, products and customization offerings (i.e. brand message and vision, production and material details, embossing and hardware processes) 

Product development Responsibilities 

  • Track, Monitor, Report and Log all incoming development samples 
  • Material Swatch Cutting and Archiving 
  • Pick up/ deliver material swatches and product samples to/from garment district 
  • Manage and maintain SKU database by uploading new seasonal color, material and style codes 
  • Assist with organization of sourcing library (material swatches) 
  • Assist with the organization of sample archive across previous, existing and future seasons 
  • Prep and send out material/sample packages to suppliers, manufacturers and manufacturers as well as wholesale reps/accounts and press related inquiries 

Requirements:

  • Excellent customer service skills 
  • Approachable and professional personality
  • Detail oriented 
  • Positive attitude
  • The ability to pack and move small boxes of products weighing up to 20 lbs
  • Working knowledge of Microsoft Office programs (Word, Excel, etc…)
  • Ability to multitask and prioritized in fast-paced environment 

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